Privacy Policy

Last updated: January 2027

Information We Collect

We collect the information you provide when you create an account or make a reservation, including your name, email address, phone number, and booking details. Payment information is processed directly by our payment providers (Stripe and VNPay) and is never stored on our servers.

How We Use Your Information

Your information is used to confirm and manage your reservations, send booking confirmations and boarding QR codes, respond to enquiries, and comply with legal obligations. We do not sell your personal data to third parties.

Cookies

We use essential cookies to keep you signed in and to secure your session. These cookies are required for the booking and account features to function and cannot be disabled while using those features.

Data Retention

We retain booking records for as long as required for accounting and legal purposes. You may request deletion of your account at any time by contacting us.

Contact

For any privacy enquiries, please contact us at hello@vela.com.