Terms of Service

Last updated: January 2027

Reservations

A reservation is confirmed only once payment has been received in full. You will receive a confirmation email containing a boarding QR code, which must be presented on arrival.

Cancellations & Refunds

Reservations cancelled more than 24 hours before the scheduled time are eligible for a full refund. Cancellations made within 24 hours of the booking are non-refundable. No-shows are charged in full.

Guest Conduct

VELA is a floating venue. For everyone’s safety, guests must follow crew instructions at all times. We reserve the right to refuse boarding to anyone who is intoxicated or behaves in a manner that endangers others.

Liability

VELA is not liable for personal belongings lost or damaged on the premises. Operations may be rescheduled or cancelled due to weather or sea conditions, in which case a full refund or rebooking will be offered.

Contact

Questions about these terms can be directed to hello@vela.com.